Course Objectives
To impart skills and knowledge on the hotel and accommodation services sector, particularly in the area of front office operations, reservations, checking in/out of guests and servicing of guests' accounts. Participants will also be equipped with skills in interacting with guests so that they can deliver service with a winning edge.
Course Outline
- Interact with Guests
- Provide Safety and Security for Guests
- Work Safely
- Provide Reservation Services
- Handle Guest/Resident Arrival
- Maintain Guest/Resident Accounts
- Handle Guest/Resident Departure
Course Duration
172 hours
Certification
Upon successful completion of the course, participants will be awarded with a WSQ Certificate in Hotel & Accommodation Services. Participants are deemed to have successfully completed the course if they meet the competency standards for each of the seven units in the course outline above.
Target Audience
- New entrants to the Hotel and Accommodations sector
- Current industry professionals seeking to advance their skills
- Individuals seeking career transition opportunities
Admission Criteria
- GCE 'N' Level with a credit in English and Mathematics; or
- ESS Workplace Literacy and Numeracy (Level 4); and
- Outgoing personality and service-oriented
(A Career Guidance session will be organised for all applicants before admission into the programme)
Course Fee
| Tuition Fees | S$3,500 |
|---|---|
| Less WDA funding under SPUR (90% of S$3,500) | S$3,150 |
| Total Fee Payable by Applicant | S$350 + S$24.50 (GST) = S$374.50 |
Course Schedule
Registration Form
For Individuals. (For corporate registration form, please contact us)